QualityQuality of services provided :-
Timely nomination of vessels |
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| ServiceAdequate/prompt information provided to charterers during vessel’s operations (loading / voyage / discharge) |
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CommunicationInteraction with customer and correspondence:-
Timely submission of invoices and charter party claims |
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ResponsivenessResponse to customer requirements if any:-
Any other services required by the charterer (e.g.provisional freight rates required for timely submission to Customs etc)
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| ImprovementWhether or not Commercial Dept has taken steps to improve working where ever recommended / required by the charterers |
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